Refund policy

Return & Refund Policy – Trend Wolf Home Decor

At TREND WOLF HOME DECOR, customer satisfaction is important to us. We carefully inspect all products before shipping to ensure quality and accuracy. However, if you are not fully satisfied with your purchase, please review our return policy below.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in original packaging, including tags, boxes, and accessories

  • The return request must be made within 7 days of receiving your order

  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Fashion items that have been worn, washed, or damaged

  • Wrist watches that show signs of use or tampering

  • Sneakers that have been worn outdoors or show visible wear

  • Home décor items damaged due to misuse or improper handling

  • Items purchased on sale, clearance, or promotion

  • Gift cards (if applicable)

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos of the issue.

Once verified, we will offer:

  • A replacement, or

  • A refund, depending on product availability

Return Process

To initiate a return:

  1. Contact our customer support team at bakilm264@gmail.com

  2. Provide your order number and reason for return

  3. Our team will review your request and provide return instructions

  4. Ship the item back as instructed

⚠️ Items returned without prior approval may not be accepted.

Refund Policy

  • Approved refunds will be processed after we receive and inspect the returned item

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

  • Shipping fees are non-refundable, unless the return is due to our error

Exchange Policy

  • Exchanges are subject to product availability

  • If the requested item is unavailable, a refund or store credit may be offered

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

Shipping Costs

  • Customers are responsible for return shipping fees

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

Order Cancellation

  • Orders can only be canceled before they are shipped

  • Once an order has been shipped, it cannot be canceled and must follow the return process instead

Policy Updates

Trend Wolf Home Decor reserves the right to update or modify this return policy at any time without prior notice. Any changes will be reflected on this page.

Contact Us

If you have any questions regarding our return policy, please contact us:

📧 Email: bakilm264@gmail.com
🕒 Customer Support: Available 24/7